Mentoring from Arbuthnot Latham -

Employee Onboarding and Fast Learning.

In this case study, explore how Arbuthnot Latham has used PushFar's mentoring software to
focus on employee onboarding and fast learning across the business.

An introduction

Arbuthnot Latham offers Private and Commercial Banking as well as Wealth Management. They are entrepreneurial, relationship-led and have a long-term focus.

Arbuthnot Latham have removed the word "private" from their logo as they grow and diversify.

In 2021 they acquired another business and have now scaled to 600 people - a few years ago they were 250 people.

Previously, Arbuthnot Latham provided lots of one hour, short face-to-face sessions but have moved to a more blended learning approach, with peer-to-peer learning and more focused development programs.

As a regulated organisation, their new joiners have various initial learning requirements to complete within their first few months.

“It's about getting people the support that they need at the right time”

Paula Rawlinson, Learning & Development Manager

The Challenges

Arbuthnot Latham wanted an easy to use solution so that individuals could be added seamlessly.

Arbuthnot Latham wanted a program with strong reporting features that displayed clear KPI's so that it could support annual and monthly performance reviews.

Arbuthnot Latham wanted a solution that was flexible to ensure busy senior leaders could still benefit.

To ensure that the program could be rolled out organisation-wide,

Arbuthnot Latham needed a system where mentors and mentees could fill out their own profiles, match with others, and manage their relationships on an ongoing basis with minimal admin supervision.

The Solution

The PushFar platform was recommended to Arbuthnot Latham by one of their employees.

Arbuthnot Latham found PushFar straightforward for users to understand which helped streamline the onboarding process.

Mentoring allows for employees to learn flexibly and the PushFar's scheduling system made it easy for mentors and mentees to find available time slots for them to get together.

The PushFar platform encourages Arbuthnot Latham employees to take ownership of their mentoring relationships by allowing them to find their own mentors and mentees within the organisation without having to wait for the Learning and Development team to facilitate introductions.

The PushFar team supported Arbuthnot Latham with the resources they needed, such as personalised videos and webinars to help their employees feel comfortable with the platform.

The Results

A scaleable and on-going mentoring program that updates regularly with minimal administration.

An enhanced mentoring culture that promotes learning and development.

More mentoring sessions scheduled.

Employees feel more empowered and new joiners more comfortable.

Positive feedback from mentors and mentees, with many saying they were find it "really useful" and a "valuable resource" when it comes to enabling career progression.

“I like it because actually, it's quite simple, it's straightforward”

Paula Rawlinson, Learning & Development Manager

What's Next?

Arbuthnot Latham want to ensure their employees continue to get the support and resources they need.

They want to keep evolving processes, developing and supporting changes through mentoring.

Continuous promotion of the mentoring program, making sure all employees are aware of it.